GDPR:General Data Protection Regulation

Effective Date: 14 May 2018

Who we are

TECHNAL® MIDDLE EAST - Entrance no. 4, Building 102, Manama Centre Complex, Government Avenue, Manama 316, Kingdom of Bahrain. TECHNAL® MIDDLE EAST is a business area in the Hydro corporation but will in short use "Hydro" subject to this policy.

Hydro is the Controller for the processing of personal data on this website (Site). Hydro respects your privacy and will process any personal data according to the EU General Data Protection Regulation (GDPR). The site is managed on Hydro’s behalf by ASP GULF.

This Privacy policy is meant to help you understand what data we collect, why we collect it, and what we do with it, as well as your choices regarding use, access and correction of personal information.

Collection and processing of personal data

When visiting the Site, some general identifiable information is retained and processed by Hydro. This includes your IP address, which we use to identify the country you are originating, and to suggest preferred language. If you submit information into contact fields or provide comments, or log in to sections on the webpage, any personal data that you voluntarily provide will be processed by Hydro and/or its affiliates depending on which Hydro part of the website you are visiting. We may also collect or create aggregated or anonymous data from usage activity on our Site, to help us better understand and improve the site features and functionality.

We do not store the data longer than necessary to fulfill the purposes for which the personal data were collected.

Why we process personal data

We process the personal data collected from the Site for the following purposes:

  • To provide the Site to you and deliver any services requested by you, and to continuously improve the Site by analyzing traffic and usage on the various sections of the Site;
  • We will send you newsletter and other marketing information if you have requested the information or given your consent. You can at any time withdraw your consent and opt-out of receiving information from us;
  • If you have submitted a contact form, we use your provided personal data in order to answer your specific request;
  • If you log on to e-Sapa, the log-in information will be processed by our integration provider SEEBURGER, to communicate with you through your account, respond to your questions and requests, or otherwise provide services to you through your account.

How we collect personal data when visiting our website

  1. Cookies
    • A cookie is a small text file or other persistent file that a website saves on your computer or mobile device when you visit the Site. It enables the website to remember your actions and preferences (such as log-in, language, font size and other display preferences) over a period of time, so you do not have to re-enter them whenever you come back to the Site or browse from one page to another. We may also use cookies to learn the websites you visited immediately before or after visiting our Site.
    • We are using cookies to save your settings on country and language, and to identify user sessions and persistent user ID. Thanks to this cookie, you will be recognized the next time you visit the same site and you won’t have to enter all your details again, if any. In a nutshell, cookies customize your web experience.
  2. Other tracking technologies
    • Third-party cookies are installed by third parties with the aim of collecting certain information to carry out various research into behavior, demographics etc. These applications help business and website owners with analyzing the traffic on its websites and applications, but also provide information from other websites that is linked to these applications. By doing so, we are even better at understanding our visitor’s interests so that we will be able to provide you with better information when you are visiting our Site.

Our website sets the following types of tracking on your computer:

New Relic

New Relic's digital intelligence platform allows developers and technical teams to measure and monitor the performance of their applications and infrastructure. It tracks error logs, environment measurement and other technical info such as track use info statistic on Page views, Browsers and Geography.

New Relic is a part of the DXC Service. Same as SendGrid (Transactional Email-as-a-service), CloudFlare (Cache and Firewall-as-a-service). You will find more information on:

Google Analytics

A Google Analytics tracking code connected to our website helps us analyze the traffic to better understand how visitors use our website.

Google Tag Manager

Google Tag Manager is used for tracking which pages an IP address visits and time spent on page. It is also used for tracking activities performed by the IP address, like videos played, forms submitted and navigation on the site. All data are anonymized before sent to Google Analytics, which reports the data tracked by Google Tag Manager.

Google Search Console

Google Search Consoleis used to monitor site performance and sends information about search queries to Google Analytics.

All data are aggregated, and none of the data tracked by Google Tag Manager and Google Search Console, or reported in Google Analytics, is connected to actual users, just IP address.

You will find more information on:

Pardot tracking script:

A Pardot tracking script is added to our website which tracks visitors’ IP address to identify page views and time spent on page. Data tracked is the IP address only, unless you proactively identify yourself through a Pardot contact form where a clear consent needs to be actively ticked off. It is only when a consent has been given and personal details have been provided by you, that we will see your email address and other personal information provided by you. This information is stored through third party supplier Pardot. The purpose for our use of tracking by Pardot is to be able to provide visitors with information especially relevant to them, in cases where they have given their consent to this use.

You will find more information on:

Facebook pixel code:

The Facebook pixel is an analytics tool that allows us to measure the effectiveness of our advertisements by understanding the actions visitors take on our website. We use pixel data to:

  • Make sure our adverts are being shown to the right people
  • Build advertising audience
  • Unlock additional Facebook advertising tools

When someone visits our website, and acts (like completing a purchase) the Facebook pixel is triggered and reports this action. This way we will be able to reach out to that person again through future Facebook advertising.

DoubleClick Floodlight Tag:

Floodlight is a system DoubleCLick Search (DS) and DoubleCLick Campaign Manager (DCM) use to track and report conversions from Social media channels. A Floodlight tag is an iframe or image installed on a conversion page on our website. When a customer clicks the campaign in Social media and lands on the conversion page, the tag sends data about the conversion to DS and DCM. The conversion data is stored in Floodlight activity where we can get reports on how different campaigns has performed based on number of conversions.

Individual preferences

You block or erase cookies by using settings in your web browser. This might limit the functions of the web browser and impair your experience of the site. You can control and/or delete cookies as you wish. For details, see You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work. Our Site does not respond to browser Do-Not-Track signals since we need to use location data to load the correct country site for visitors.

Who will we share personal data with

When you contact us through our contact forms we may share your personal data with other Hydro entities, with our customers networks (Aluminiers, Maisons de Lumière for example), to be able to respond to your request.

While we may share aggregate or anonymous information as explained in section 4 ii) with others to illustrate trends etc., we will not share or sell your personal data with or to any unaffiliated third parties for their own marketing purposes, with the exception of our customers networks mentioned above. We may share certain personal data with our services providers ASP Gulf, Google Analytics, Pardot, Facebook or other business partners that help us facilitate and/or improve the Site or our services and that are contractually restricted to use and process the data solely for those purposes. We may also share your information if we in good faith assess it to be necessary to protect our rights or property or safety, to comply with any court order or other legal process, to respond to any governmental or regulatory requirements, or in the event of a merger, transfer of assets or other corporate restructuring.

Children’s privacy

This Site is not intended for use by children under the age of 13. If we discover a child under the age of 13 has provided us with personal data, we will take appropriate steps to promptly delete it.

Information security

Hydro protects your personal information through technical and organizational security measures to help protect personal information.

Information, correction and deletion

You are entitled to be informed of what personal data, if any, Hydro processes about you, upon request. You may also request that any excessive personal data we may happen to process is deleted or blocked, and request rectification of any wrongful personal data that we may process. You can also contact your national Data Protection Authority to lodge a complaint.

If you want more information than provided in this policy on how your information is used, how we maintain the security of your information, and your rights to access information we hold on you, please contact us by using the contact form provided on (choose topic: "Data Privacy") or contact us by telephone: +47 22 41 69 00.

Your California privacy rights

California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits customers who are California residents to request and obtain from us once a year, free of charge, information about the personal data (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year. As noted above, we do not share your personal information with unaffiliated third parties for their own marketing purposes. If you are a California resident and would like more information, please use the contact form provided on (choose topic: "Data Privacy") with the subject line “California privacy rights.”

Changes to this privacy policy

We keep our Privacy policy under regular review. This privacy notice was last updated on 14 May 2018. New versions will be posted on the website and notified to you in due course.

Use of cookies


TECHNAL® uses cookies on its websites. It is a fingerprint allowing us to learn a little more about you and how you use our Web sites.


Cookies help us to improve our content and your site navigation. They are stored locally on your computer or mobile device.


There are two types of cookies on TECHNAL® sites: session cookies and permanent cookies. Session cookies are temporarily on your computer, disappearing as soon as you leave the site. A permanent cookie remains for a longer period, i.e. until you manually delete it (the length of time the cookie on your machine depends on its life and your browser settings).

The pages you visit may also collect information using "pixel tags" (also called "clear gifs"), shared with third parties which directly support our promotional activities and the development of our sites. For example, access statistics of TECHNAL® sites by visitors may be shared with our external partners to better target campaigns to our websites. This information, however, does not identify you individually, although it may be linked to your personal data.


Needed cookies

These cookies are essential for you to browse our website and use its features. Without them, services such as baskets or modes subscribers could not function.

Performance cookies

These cookies collect information about the use of our Web sites, such as most accessed pages. These data allow us to optimise our websites and simplify navigation. These cookies also enable our partners to know if you have entered one of our Web sites from their website and if your business has led to the use of a product or service from our website, including the references of the product or service. These cookies do not collect information that identifies you. All information collected is anonymous.

Functionality cookies

These cookies allow our websites to store the choices you have made in your browser. Example, we can store your location in a cookie to display the area to your website. We can also store your preferences such as font size, font and other elements of customisable site. Cookies can also help keep track of the products or videos consulted to avoid repetition. The information collected by these cookies does not personally identify you and cannot track your browsing activity on sites not owned by TECHNAL®.

Targeting and advertising cookies

These cookies are used to provide content that matches you individually and your interests. They can be used to target an advertisement or limit the number of times you see the message. These cookies also help us measure the effectiveness of our advertising campaigns. We may use these cookies to remember the sites you visit. We may share this information with third parties, including advertisers and our agency.

The pages you visit may also collect information using "pixel tags" (also called "clear gifs"), shared with third parties which directly support our promotional activities and the development of our sites. For example, access statistics of TECHNAL® sites by visitors may be shared with our external partners to better target campaigns to our websites. This information, however, does not identify you individually, although it may be linked to your personal data.

Registered customers

We can analyze the online activities of clients on our websites and our online services using cookies and other tracking technologies. When you have opted to receive communications from us, we may use cookies and other tracking technologies to personalise future communications to reflect your interests.

We may also use cookies or other tracking technologies in our communications addressed to you (for example, whether they were read or open or to find out what content you interact with and what links you follow) so that we can better match future communications to your interests.

You can choose to stop receiving targeted communications from us by clicking on the communications link inviting you to unsubscribe or if you have an account by logging into your account and choosing delete.


We use different suppliers who may also set cookies on your system on our behalf when you visit the TECHNAL® sites.


You can manage cookies by setting your preferences.


  1. Click the Chrome menu on the tool bar of your browser.
  2. Select Settings.
  3. Click Show advanced settings
  4. In the Privacy section, click Content Settings.
  5. In the Cookies section, select one of the settings for the following cookies:
    • Delete Cookies
    • Block cookies by default
    • Allow cookies by default
    • Keep local data until I leave my browser session only
    • For cookies and site data Exceptions

Mozilla Firefox

  1. Open Firefox Open the Edit menu and select Preferences
  2. Under Privacy & Security, select Cookies.
  3. You can select the following parameters:
    • Disable cookies
    • Accept only cookies from the original website
    • Accept all cookies
    • Warn me before storing a cookie

Internet Explorer 9 ou 10

  1. Tap or click Tools, then select Internet Options.
  2. Tap or click the Privacy tab.
  3. Under Settings, move the slider up to block all cookies or down to allow all cookies.
  4. Tap or click OK.

Safari 5.1 (OS X Lion)

  1. Choose Safari and then select Preferences.
  2. Click Privacy.
  3. In Block Cookies section, specify the conditions for the acceptance of cookies from Web sites. Click the (question mark) help button for an explanation of the options.

To accept cookies, continue to browse normally. If you disable cookies, you may not be able to use certain parts of our site.

Legal terms



Entrance no. 4, Building 102,
Manama Centre Complex,
Government Avenue,

Manama 316,
Kingdom of Bahrain.

T: +973 17 225777
F: +973 17 217799

The following general conditions determine the terms for use of the website Upon consultation of the Website, you automatically accept these conditions. Should you do not accept these conditions, you are asked to leave the Website. The present conditions can be modified at any time and without previous notice.

  1. Object and utilisation of the Website
  2. The Website was created to provide you with information on the company, its organisation, and its products. An utilisation of the Website not in compliance with its goal and original spirit as well as any breach of the provisions of the terms of these general conditions will be subject to prosecution as provided by the Law.

  3. Warranties and liability
  4. TECHNAL® will make sure that the Website’s content complies with current legal requirements. They notably guarantee that the Website’s data violates in no way the rights of a third party. TECHNAL® strives to regularly update the content of the Website. TECHNAL® cannot however guarantee the exactness and exhaustiveness of the information found on this Website.

    TECHNAL® cannot be held responsible for:

    Any damage resulting from, either directly or indirectly, consultation of this Website or use of information available on the latter. Direct or indirect damage resulting from use of this Website, particularly in the case of operating, financial or commercial loss or program or data destruction through any computer system, even if TECHNAL® have previously been informed on the possibility of such damage.

  5. Intellectual Property
  6. By virtue of the « Copyright » provisions mentioned in the Website, the creation of hypertext links directed to the Website is strictly prohibited without TECHNAL’s® prior written authorization. In addition, except TECHNAL’s® prior written authorization, the user is not allowed to create on his own website a link directed to the Website and/or any of its pages.

    Any authorization request shall be sent to the mail contact hereinabove mentioned. Any unauthorized utilisation of the content of the Website as hereinabove mentioned constitutes counterfeiting liable of prosecution.

  7. Personal data
  8. According to the Computer and Freedom law dating of January 6th, 1978, you have the right to access, modify, rectify or delete any personal data by simply contacting the Website’s publisher. Internet being an open network, TECHNAL® will in no way warrant that these data cannot be diverted by a third party.

    No personal data are collected about you unless you provide them to us.

    We may collect anonymous data such as the researches you make and page you consult. These information are used solely for statistical purposes.

    If you register on the Website, we may also collect personal and identification data. Such data will not be communicated to third parties without your prior approval but we may use these information to contact you or to send you some commercial information.

  9. Applicable Law
  10. The present general conditions are subjected to French Law.

Terms and Conditions

This website is provided by TECHNAL® in Middle East but will use Hydro in brief as part of this policy and may be used for information purposes only.

In accessing and using this website ("Site"), you further agree to abide by the terms and conditions set forth in this notice. You also agree to abide by all additional restrictions displayed on this Site as may be updated from time to time.

It is up to you to take all necessary precautions and to ensure that your access and use of this Site is free of viruses, worms, trojan horses and other items of destructive nature to computers.

Intellectual Property

All content included on this Site, such as text, graphics, trademarks, trade names, logos, button icons, images, audio clips, video clips, software, and their arrangement is the property of Hydro, its affiliates, related companies, its licensors or joint venture partners and is protected by Norwegian and international law. Unauthorized use or distribution of any materials on this Site may violate copyright, trademark, and/or other laws.

Nothing contained on the Site shall be construed as granting any express or implied license or right to use Hydro or any other Hydro entity or third party’s intellectual property.


Hydro authorizes you to view and download the information ("Materials") on this Site for your personal, non-commercial use only. This authorization is not a transfer of title in the Materials, and copies of the Materials may not be modified in any way or reproduced or publicly displayed or distributed or otherwise used for any public or commercial purpose.


Hydro does not warrant the accuracy or completeness of the Materials or the reliability of any advice, opinion, statement of other information displayed through this Site. Neither does Hydro any of its subsidiaries accept any liability for any inaccuracies or omissions. Hydro does not warrant that this Site or its servers are free of viruses or other harmful components.

The Materials do not constitute an offer to sell or the solicitation of an offer to buy any securities and must not be relied upon in connection with any investment decision.

For your convenience, Hydro may provide links on this Site to websites operated by other entities. Neither Hydro nor any of its subsidiaries are responsible for the content of any linked website and do not accept any liability in connection with access to and use of these websites.

This notice shall be governed by and construed in accordance with Norwegian law.